In plain terms: if something on our end goes wrong, we make it right by restoring credits to your balance first. Cash refunds are the exception, handled by a human, not an automated button. Unused credits are good for 12 months from purchase.
1. Scope
This Refund & Credit Policy (“Policy”) applies to prepaid API credit purchases made through the EDIBridge Transform API’s Stripe Checkout flow. It supplements the API Terms of Service and the Master Terms of Service.
2. How Credits Work
2.1 Purchase. Credits are purchased in fixed packs and delivered as a balance attached to an API key, valued in U.S. cents on a 1:1 basis with the amount paid (for example, a $10.00 purchase grants 1,000 credit-cents).
2.2 Debit. Each successful API call against a metered endpoint debits the published per-call rate from your balance at the time of the call.
2.3 No Subscription. Credit purchases do not renew automatically and are not subscriptions.
3. Credit Expiration
Credits expire twelve (12) months from the date of purchase if unused. Expired credits are forfeited and are not eligible for refund. The Company may, at its discretion, extend expiration on request.
4. Refunds Are Credit-First
4.1 Standard Remedy. Because purchases are prepaid and metered, the Company’s standard remedy for a billing error, duplicate charge, or verified service defect is to restore the affected credits to your balance (“Credit Remedy”), not a cash refund.
4.2 Cash Refunds. Cash refunds to your original payment method are issued only where a Credit Remedy is not possible or not appropriate — for example, where the API key has already expired, where you request account closure, or where the Company determines a cash refund is warranted in its sole discretion. Cash refunds, when issued, cover only your unused credit balance; credits already debited for completed API calls are non-refundable, as service was rendered.
4.3 How to Request. Send a request to [email protected] with the email address used at purchase, the Stripe receipt or checkout session ID, and a description of the issue. Requests are reviewed manually — there is no self-service refund button. The Company aims to respond within five (5) business days.
4.4 No Chargebacks. Because this Policy provides a direct, receipt-based remedy path, you agree to contact the Company under this Policy before initiating a chargeback or payment dispute with your card issuer. Chargebacks filed without first attempting resolution under this Policy may result in suspension of the associated API key pending resolution.
5. What Is Not Covered
- Credits that have expired under Section 3.
- API calls that returned a successful, billable response, even if the output was not what you expected — validation and transformation results reflect the input submitted.
- Usage by a third party who obtained your API key through your own failure to safeguard it.
- Amounts disputed more than ninety (90) days after the original charge.
6. No Guarantees
Nothing in this Policy is a guarantee of uptime, accuracy, or fitness for a particular purpose. Service-level commitments, where they exist, are stated exclusively in the applicable Service Level Agreement, if any, and not in this Policy.
7. Changes to This Policy
The Company may update this Policy prospectively. Changes apply to credits purchased after the effective date of the change; credits purchased before a change remain governed by the Policy in effect at the time of purchase.
8. Contact
Tebco Mining LLC
6650 Rivers Ave. STE 100
Charleston, South Carolina 29406
United States
[email protected]